物流政策

Thank you for choosing Sydrex Ergo. We specialize in delivering premium, high-performance ergonomic furniture and wellness accessories globally. We partner with elite international logistics carriers to ensure your investment arrives safely and securely. [3, 4]

• All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a secondary notification with live tracking details once your order has been dispatched from our regional fulfillment hub.
• Note: Processing may take slightly longer during peak holiday seasons or high-demand product launches.

Because our luxury ergonomic products feature advanced engineering and premium materials, they are dispatched from specialized global fulfillment hubs (including the US, Europe, and Asia) to offer you the fastest route possible. [5, 6]

• Complimentary Premium Shipping: We are pleased to offer Free Insured Shipping on all orders over $200 across all target regions.
• Insured Express Shipping: For orders below our free shipping threshold, a flat-rate premium shipping fee of $9.95 applies. This includes end-to-end tracking and transit insurance protection.

• Delivered Duty Unpaid (DDU): Unless specifically noted otherwise at checkout, all international orders are shipped Delivered Duty Unpaid.
• Customer Responsibility: Your order may be subject to local import duties, customs tariffs, or consumption taxes (such as VAT in Western Europe or GST in Singapore) levied by your destination country. All charges required for customs clearance are the sole responsibility of the customer.
• Refusal of Delivery: If you refuse a shipment due to unexpected import fees, you are responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to our hub. These costs will be deducted from your final product refund.

• Live Tracking: When your order ships, you will receive an email containing a unique tracking link. You can track your package dynamically via our website or through standard global tracking platforms. [13]
• Delivery Security: Because our ergonomic gear represents a high-ticket investment, a signature may be required upon delivery for items such as executive chairs or motorized desks.
• Courier Contact: For deliveries in the UAE and Singapore, please ensure a valid local mobile phone number is provided at checkout. Local couriers frequently text or call to coordinate exact delivery slots for high-rise apartments and office towers.

• Accurate Information: The buyer is entirely responsible for providing an accurate and complete shipping address at checkout. We cannot modify shipping destinations once processing is complete.
• Undeliverable Packages: If a package is returned to our fulfillment hub due to an incorrect address, missing apartment/suite numbers, or repeated failed delivery attempts by the courier, the customer will be responsible for the reshipping costs.

Document visible box or structural damage immediately with clear high-resolution photographs or video. Contact our support team within 7 days of delivery at support.sydrexergo@gmail.com. Not liable for packages stolen from property post-delivery, but we will assist in filing an official claim with the carrier.

For any questions regarding your shipment status, customs inquiries, or transit updates, please reach out to our concierge team:

• Email: support.sydrexergo@gmail.com
• Hours: Monday – Friday, 9 AM – 5 PM EST]

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