Informativa sui rimborsi

SydreX International Return & Refund Policy

Welcome to Sydrex. We stand behind the exceptional design, craftsmanship, and ergonomic engineering of our products. If your purchase does not perfectly elevate your comfort, we are here to assist you. 

1. 30-Day Premium Return Window 

  • You have 30 days from the date of delivery to request a return.
  • European Union Right of Withdrawal: In accordance with EU consumer protection laws, customers residing in Western Europe have a statutory right to cancel and return their order within 14 days of delivery for any reason, no questions asked.

2. Return Eligibility & Luxury Condition

To preserve the integrity of our curated collections, returned items must be:
  • Completely unused, unmarred, and in their original pristine condition.
  • Packed securely in all original packaging, including internal protective molding, tags, and documentation.
  • Accompanied by your original Shopify order confirmation or proof of purchase.

3. Damaged, Defective, or Incorrect Items

Your satisfaction is paramount. If a luxury ergonomic item arrives with transit damage or mechanical defects:
  1. Email our Concierge Support Team at support.sydrexergo@gmail.com within 7 days of delivery.
  2. Provide clear high-resolution photographs or a short video demonstrating the issue.
  3. Upon validation, we will arrange a premium replacement or issue a 100% immediate refund at absolutely zero cost to you.

4. International Return Logistics

  1. Initiate the Request: Contact support.sydrexergo@gmail.com with your order number. Do not ship items back to the address printed on your shipping label or supplier warehouse.
  2. Receive Secure Address: Our team will provide a designated regional return address closest to your location (US, Europe, or Asia hubs).
  3. Return Shipping: For standard customer-remorse returns, the buyer is responsible for return shipping costs. Because of the high value of ergonomic furniture and accessories, you must use a trackable, insured shipping service. We cannot process refunds for items lost or damaged in return transit. 

5. Processing and Refunds

  • Once received at our regional hub, our quality assurance team will inspect the item within 3 business days.
  • Approved refunds will be immediately credited back to your original payment method.
  • Please allow 5 to 10 business days for international banking institutions to reflect the credit on your statement.